5-2 What counts cannot be counted
8-1c4d1a1 The culture (or ‘gestalt’) dictates what’s been written as well as what’s not been written
10-2g1 Culture is an implicit theory for its members. It dictates what to look at and how they reason about the world.
7-1a4a1 Wealth created ≠ the P&L of a business. Remember - you get what you measure.
7-1a4b Understanding the measurement-constraints amounts to understanding the system-incentives. That is, creating explanations.