2-4 Be nice (but smart)

5-1a Be nice
5-1a1 You can be as nice as you want as long as you work hard on growth

2-4a ‘Commitment & Consistency bias’ - To change your behavior, make changing your belief difficult

2-5 ‘Reciprocity’ - You never know who you touch. You never know how or when you’ll have an impact, or how important your example can be to someone else.

The world is becoming ever more transparent and unpredictable. You have to be nice, but you can’t be nice to everybody all the time unless you really are nice to begin with.