4-1a2a When you make them say ‘no’ to anything, you make them feel as if they are in more control of the conversation

4-1c2 Don’t trigger defensive responses
5-1b2a The “Doubt-Avoidance Tendency” - people want certainty-predictability-control over accuracy-reality

4-1a2b Labelling is like prompting without making it look like a question

MentalModels